Frequently Asked Questions
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They will identify themselves as Ohio Shared Services representing X county office of the Child Support Enforcement Agency (CSEA), or may identify themselves as X collection agency calling for Ohio Shared Services regarding their Y county Office of Child Support Enforcement depending on how they are processing these accounts.
Once the cases are loaded into the OSS system, the agency will receive the file within 24 hours.
From a total number of contacts, this may be as many as the agency needs. This may be self-serviced, so that the administrator can add the contacts as needed. There is not a hard limit, but it is recommended the decision to create contacts is made with care.
Yes, additional agency staff may be added at any time. Before go live, we will setup the single person requested, and this will be self-serviced going forward.
No, e-mail notifications are only sent to those that are setup in the system and registered, there is no additional e-mail.
No, agencies do not create their own document, it has already been established.
The collection vendors have a verification process with third party vendors to validate the employment information.
An e-mail notification will be sent to the Agency contact(s) regarding the finding and that action is needed on a pending Employer Append.
Agency staff would select from a dropdown box.
Once the cases are identified, they will continue to be on the list unless they are requested to be removed.
No, this is the activity of creating the Account Closure at the time this occurs. The collector will close the account from OSS and cease collection activity.
When the dispute occurs the item will be created in the OSS system then the child support contact will respond and work with the obligor.
Once a decision has been made on the dispute, updates are to be made in the OSS system to notify the collection vendor as to the action on the obligor account.
Yes, if the case is closed the history is still available in OSS system.